As I mentioned earlier, our heater was out in the basement. I’d had nightmares of being told I had to come up with eight grand the week before Christmas to replace the whole unit, so I’d put off calling. Finally, yesterday I’d had enough. I knew we had enough cash to at least get it checked out so I looked up “Nashville HVAC” on the Internet and came across Donelson Air. I’d used them once before and they even had a “special offer” coupon. $49 for a System Check.
I called them, asked the man on the phone if the coupon was valid for diagnosing the problem and he said “yes, it should be.” An hour later a very nice young man was here. An hour after that he had diagnosed our problem*, repaired it and had the heat billowing through my office in a comforting, tropical way.
The only problem was that they refused to honour the coupon. Apparently the $49 System Check is for them to check when there’s nothing wrong. If there’s something wrong it’s technically a “Diagnostic Fee” and that costs $79. Now in the grand scheme of things, thirty dollars isn’t the end of the world, but it’s still galling.
*We had a bad Condensate Pump. It removes the water from your system while it operates, and if it goes bad a safety switch is tripped which stops the HVAC unit from running and getting too wet. The whole thing including the, ahem, Diagnostic Fee, was $443.00.